Book Review: Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
“Crucial Conversations: Tools for Talking When Stakes are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is a practical guide to having difficult conversations. The book provides tools and strategies for handling conversations that are emotionally charged, or that involve high stakes, by staying focused and productive, and achieving a positive outcome. […]